Pawtissiere provides a list of all ingredients used in each treat as well as an estimated kcal count with instructions on how to portion control. Pawtissiere highly encourages customers to ask their vet before feeding anything new to their pets especially those with special diets. All Pawtissiere pastries are not to be considered meal replacements. Though they are human grade treats, Pawtissiere pastries are not for human consumption.

With that being said, Pawtissiere is not responsible for any reaction to these treats. They have been researched and created with the best intentions. It is the pet owners responsibility to know exactly what is going into their pets body.

All crunchy treats can be stored in the refrigerator for 3 weeks in an airtight container/bag.

All soft baked treats can be stored in the refrigerator for a week in an air tight container/bag.

All treats can be stored in an airtight bag in the freezer for 2 months or longer depending on the treat.

Customers must give three days in advance of the date they expect their order. If an order falls one to two days before the expected date then it is considered a rush order and will cost an additional $5. I cannot start your order until I have confirmation for a pick up date. 

If pick up has not been scheduled within 24 hours of the date chosen on the form when ordering and I have not heard from you, I have the right to cancel the order and refund. 

Refunds will not be given once pick up has been scheduled and it is within 24 hours of scheduled pickup. This is because I purchase ingredients when I get orders to ensure that your pets get the freshest treats possible. That being said, life is crazy and things happen. Reach out to me via email at pawtissiere@gmail.com to ask me about canceling and we may be able to work something out.

Pick up can either be rescheduled or canceled. Customers are allowed a 15 minute grace period before an appointment is considered missed. In the event of a missed appointment, rescheduling will occur immediately along with an additional charge of $5. However, if a customer misses an appointment at the locations in Southaven or Olive Branch but does not wish to be charged the additional $5 to reschedule for this location, they can meet at the Kroger in Hernando, MS, with no additional charge. Cancellation the day of will not include refund of pick up cost. In order to receive a refund, cancellation must occur 12 hours in advance.

Any damages to treats after pick up are not my responsibility and will not result in a refund. I encourage customers to go straight home with their treats and store them in the refrigerator until they want to serve. Please refrain from running errands while treats remain in your car. Like any baked goods for humans, they will melt. As I am sure your pets do not mind, they will not be picture perfect and could ruin the inside of your vehicle.

Orders begin processing the next business day. Shipping days are Monday through Friday to avoid weekend delays. If an order is made Thursday through Sunday, that order will not be shipped until the following Monday. This is to ensure packages stay fresh and intact without any delays. Keeping that in mind, customers are encouraged to order at least one week ahead of the expected date they would like the treats. This would pertain to time sensitive celebrations. Shipping is through UPS two day shipping. Tracking numbers are provided therefore it is strongly encouraged to keep up with when your package will arrive so that you can retrieve it upon arrival to avoid weather damages.

Once a tracking number has been assigned to an order, refunds cannot be given. Refunds will not be given after 12 hours of ordering due to treats being made to order. This means that I purchase ingredients when I get orders to ensure that your pets get the freshest treats possible. That being said, life is crazy and things happen. Reach out to me via email at pawtissiere@gmail.com to ask me about canceling and we may be able to work something out.

Damages in transit are covered by insurance. If your treats have been severely damaged, let me know and I will send new treats. I have made sure that packages are secure for transit so there should be minimal damage if any. Severe damage would be crushed into pieces, smooshed and ruined design, or molding due to poor air flow during delayed transit. Incase of lost packages, I will either give a refund or send a replacement.