Pawtissiere provides a list of all ingredients used in each treat as well as an estimated kcal count with instructions on how to portion control. Pawtissiere highly encourages customers to ask their vet before feeding anything new to their pets especially those with special diets. All Pawtissiere pastries are not to be considered meal replacements. Though they are human grade treats, Pawtissiere pastries are not for human consumption.

With that being said, Pawtissiere is not responsible for any reaction to these treats. They have been researched and created with the best intentions. It is the pet owners responsibility to know exactly what is going into their pets body.

All crunchy treats can be stored in the refrigerator for 3 weeks in an airtight container/bag.

All soft baked treats can be stored in the refrigerator for a week in an air tight container/bag.

All treats can be stored in an airtight bag in the freezer for 2 months or longer depending on the treat.

Customers must give three days in advance of the date they expect their order. If an order falls one to two days before the expected date then it is considered a rush order and will cost an additional $10. I cannot start your order until I have confirmation for a pick up date. 

If pick up has not been scheduled within 24 hours of the date chosen on the form when ordering and I have not heard from you, I have the right to cancel the order and refund. 

Refunds will not be given within 24 hours of scheduled pickup and order has been started. That being said, life is crazy and things happen. Reach out to me via email at pawtissiere@gmail.com to ask me about canceling and we may be able to work something out.

Pick up can either be rescheduled or canceled. Customers are allowed a 15 minute grace period before an appointment is considered missed. (Unless I have been notified that you are running late) In the event of a missed appointment, rescheduling will occur immediately.

Any damages to treats after pick up are not my responsibility and will not result in a refund. I encourage customers to go straight home with their treats and store them in the refrigerator until they want to serve. Please refrain from running errands while treats remain in your car. Like any baked goods for humans, they will melt. As I am sure your pets do not mind, they will not be picture perfect and could ruin the inside of your vehicle.